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Table of Contents Digital Transformation for a Sustainable Society in the 21st Century Ilias O. Pappas, Patrick Mikalef, Yogesh Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki Front Matter E-Business Review of Theoretical Models and Limitations of Social Commerce Adoption Literature Prianka Sarker, Hatice Kizgin, Nripendra Rana, Yogesh Dwivedi 3-12 Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook Patrick Cornelissen, Robin Effing, Ton Spil 13-24 Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK Hassan Alhallaq, Muhammad Younas, Samia Kamal, Bob Champion 25-36 Users’ Behavioral Strategies Toward Mobile App Problems: Fight or Flight Yavuz Inal, Tuna Hacaloglu 37-49 Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy Ali Alalwan, Abdullah Baabdullah, Nripendra Rana, Yogesh Dwivedi, Hatice Kizgin 50-61 Towards Assessing Online Customer Reviews from the Product Designer’s Viewpoint Mate Kovacs, Victor Kryssanov 62-74 Comparing Human Computation, Machine, and Hybrid Methods for Detecting Hotel Review Spam Christopher Harris 75-86 Why Consumers Do not Provide Online Reviews? Daniele Doneddu, Irina Novoshilova 87-98 Big Data Analytics Big Data Readiness Index – Africa in the Age of Analytics Anke Joubert, Matthias Murawski, Markus Bick 101-112 Investigating Factors that Influence the Adoption of BI Systems by End Users in the Mining Industry in Southern Africa Sunet Eybers, Marie Hattingh, Liako Kuoe 113-124 Big Data Value Chain: Making Sense of the Challenges Milla Wirén, Matti Mäntymäki, A. Najmul Islam 125-137 A Spatio-Temporal Data Imputation Model for Supporting Analytics at the Edge Christos Anagnostopoulos, Stathes Hadjiefthymiades, Kostas Kolomvatsos, Panagiota Papadopoulou 138-150 The Role of Big Data in Addressing Societal Challenges: A Systematic Mapping Study Farzana Quayyum, Ilias Pappas, Letizia Jaccheri 151-163 Organizational Culture Challenges of Adopting Big Data: A Systematic Literature Review Trygve Lunde, Atilla Sjusdal, Ilias Pappas 164-176 Exploring the Relationship Between Data Science and Circular Economy: An Enhanced CRISP-DM Process Model Eivind Kristoffersen, Oluseun Aremu, Fenna Blomsma, Patrick Mikalef, Jingyue Li 177-189 The Praxis of HR Analytics Niels Netten, Sunil Choenni, Mortaza Bargh 190-202 Open Science and Open Data Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data Ahmad Luthfi, Marijn Janssen, Joep Crompvoets 205-217 Predicting Parking Demand with Open Data Thomas Schuster, Raphael Volz 218-229 Towards an Ontology for Public Procurement Based on the Open Contracting Data Standard Ahmet Soylu, Brian Elvesæter, Philip Turk, Dumitru Roman, Oscar Corcho, Elena Simperl, George Konstantinidis, Till Lech 230-237 Designing Laboratory Forensics Armel Lefebvre, Marco Spruit 238-251 Artificial Intelligence and Internet of Things The State of Artificial Intelligence Research in the Context of National Security: Bibliometric Analysis and Research Agenda Samuel Wamba, Ransome Bawack, Kevin Carillo 255-266 Artificial Intelligence in the Public Sector: A Study of Challenges and Opportunities for Norwegian Municipalities Patrick Mikalef, Siw Fjørtoft, Hans Torvatn 267-277 Internet of Things Business Models: The RAWFIE Case Panagiota Papadopoulou, Kostas Kolomvatsos, Stathes Hadjiefthymiades 278-290 Smart Cities and Smart Homes The Internet of Things as Smart City Enabler: The Cases of Palo Alto, Nice and Stockholm Wouter Evertzen, Robin Effing, Efthymios Constantinides 293-304 Smart Home Technology Acceptance: An Empirical Investigation Davit Marikyan, Savvas Papagiannidis, Eleftherios Alamanos 305-315 Designing at the Intersection of Gamification and Persuasive Technology to Incentivize Energy-Saving Böckle Martin, Yeboah-Antwi Kwaku 316-328 D2C-SM: Designing a Distributed-to-Centralized Software Management Architecture for Smart Cities Amir Sinaeepourfard, Sobah Petersen, Dirk Ahlers 329-341 Social Media and Analytics Use of Social Media by b2b Companies: Systematic Literature Review and Suggestions for Future Research Yogesh Dwivedi, Elvira Ismagilova, Nripendra Rana, Vishanth Weerakkody 345-355 Social Media Reporting and Firm Value Abdalmuttaleb Al-Sartawi, Allam Hamdan 356-366 Social Media Information Literacy – What Does It Mean and How Can We Measure It? Matthias Murawski, Julian Bühler, Martin Böckle, Jan Pawlowski, Markus Bick 367-379 The Role of Tweet-Related Emotion on the Exhaustion – Recovery from Work Relationship Konstantina Foti, Despoina Xanthopoulou, Savvas Papagiannidis, Konstantinos Kafetsios 380-391 Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions Jennifer Ferreira, Denis Dennehy, Jaganath Babu, Kieran Conboy 392-403 Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services Saroj Bijarnia, Richa Khetan, P. Ilavarasan, Arpan Kar 404-414 Aggressive Social Media Post Detection System Containing Symbolic Images Kirti Kumari, Jyoti Singh, Yogesh Dwivedi, Nripendra Rana 415-424 Digital Payment Adoption in India: Insights from Twitter Analytics Prabhsimran Singh, Yogesh Dwivedi, Karanjeet Kahlon, Nripendra Rana, Pushp Patil, Ravinder Sawhney 425-436 Digital Governance Adoption of Transactional Service in Electronic Government – A Case of Pak-Identity Service Muhammad Khurshid, Nor Zakaria, Ammar Rashid, Yunis Ahmed, Muhammad Shafique 439-450 Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies Anupriya Khan, Satish Krishnan, A. Islam 451-463 Blockchain Technology for Enabling Transparent and Traceable Government Collaboration in Public Project Processes of Developing Economies Ebizimoh Abodei, Alex Norta, Irene Azogu, Chibuzor Udokwu, Dirk Draheim 464-475 Aspects of Personal Data Protection from State and Citizen Perspectives – Case of Georgia Mariam Tsulukidze, Kartin Nyman-Metcalf, Valentyna Tsap, Ingrid Pappel, Dirk Draheim 476-488 Prioritizing Digital Identity Goals – The Case Study of Aadhaar in India Umar Mir, Arpan Kar, M. Gupta, R. Sharma 489-501 Digital Divide and Social Inclusion Digital Inequalities: A Review of Contributing Factors and Measures for Crossing the Divide Eli Hustad, June Hansen, Andreas Skaiaa, Polyxeni Vassilakopoulou 505-519 A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life Lina Wali, Filippo Sanfilippo 520-532 Understanding the Value of Using Smartphones for Older Adults in China: A Value-Focused Thinking Approach Shang Gao, Ying Li, Hong Guo 533-544 Adoption and Use of Tablet Devices by Older Adults: A Quantitative Study Uchenna Ojiako, Jyoti Choudrie, Ukamaka Nwanekezie, Chike-Obuekwe Chikelue 545-558 Reciprocity and Social Exchange in the Sharing Economy Dinara Davlembayeva, Savvas Papagiannidis, Eleftherios Alamanos 559-569 Learning and Education Technology-Enhanced Organizational Learning: A Systematic Literature Review Michail Giannakos, Patrick Mikalef, Ilias Pappas 573-584 E-Assessment in Programming Courses: Towards a Digital Ecosystem Supporting Diverse Needs? Aparna Chirumamilla, Guttorm Sindre 585-596 Reflection on How to Write the Learning Outcomes for an Online Programming Course for Teachers Hege Olstad, Majid Rouhani 597-608 Autonomous and Collaborative e-Learning in English for Specific Purposes Ivana Simonova 609-620 User Experience Evaluation in eModeration: The Case of Higher Education Institutions in Developing Countries Corné Staden, Jan Kroeze, Judy Biljon 621-633 Computational Linguistics and Its Implementation in e-Learning Platforms Marcel Pikhart 634-640 ICT-Based Challenges of Repurposing a Single-Campus Course to Multi-campus Settings: A Pragmatic Case Study Abdullah Bahmani, Rune Hjelsvold, Birgit Krogstie 641-653 From Theory to Practice: Teaching Assistants’ Role in Multi-campus Education Abdullah Bahmani, Rune Hjelsvold 654-664 Security in Digital Environments Demographic Factors in Cyber Security: An Empirical Study Shweta Mittal, P. Ilavarasan 667-676 Identifying Security Risks of Digital Transformation - An Engineering Perspective Anh Nguyen Duc, Aparna Chirumamilla 677-688 Modelling and Managing the Digital Enterprise Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises Eli Hustad, Dag Olsen, Emeli Jørgensen, Vegard Sørheller 691-703 Critical Success Factors for Dynamic Enterprise Risk Management in Responsive Organisations: A Factor Analysis Approach Brenda Didi-Quvane, Hanlie Smuts, Machdel Matthee 704-717 Structural Requirements for Digital Transformation – Insights from German Enterprises Matthias Murawski, Tristan Thordsen, Malte Martensen, Christina Rademacher, Markus Bick 718-729 Chief Digital Officers as Protagonists in Digital Transformation Jostein Engesmo, Niki Panteli 730-737 A Role-Based Maturity Model for Digital Relevance Katja Bley, Hendrik Schön 738-744 Digital Innovation and Business Transformation Prioritizing Knowledge Transfer Conditions for Innovation Ecosystems: A Mixed-Method Approach Emily Bacon, Michael Williams, Gareth Davies 747-758 Design Thinking for Pre-empting Digital Disruption Aurona Gerber, Machdel Matthee 759-770 A Taxonomy for Personal Processes: Results from a Semi-structured Interview Sercan Oruç, P. Erhan Eren, Altan Koçyiğit, Sencer Yeralan 771-782 Online Communities Learning to Lead Online Collaborations: Insights from Student-Based Global Virtual Teams Between UK and Norway Niki Panteli, Tor Hjeltnes, Knut Strand 785-796 Fighting Crime: Harnessing the Power of Virtual Social Communities Marie Hattingh, Sunet Eybers 797-808

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