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Table of Contents
Electronic Government
Hans J. Scholl, J. Ramon Gil-Garcia, Marijn Janssen, Evangelos Kalampokis, Ida Lindgren, Manuel Pedro Rodríguez Bolívar
Front Matter

Digital Transformation


Data Science or Process Science? How to Promote the Next Digital Transformation in the Public Sector
Ralf Klischewski
3-15
Digital Transformation Initiatives in Public Administration During the Covid-19 Pandemic in Brazil: Unveiling Challenges and Opportunities
Ana Paula Tavares, Luiz Antonio Joia, Marcelo Fornazin
16-28
How to Redesign Government Processes for Proactive Public Services?
Peter Kuhn, Matthias Buchinger, Dian Balta
29-40

Digital Services and Open Government


Understanding Actor Roles in Inter-organizational Digital Public Services
Stijn Wouters, Marijn Janssen, Joep Crompvoets
43-58
Perceived and Actual Lock-in Effects Amongst Swedish Public Sector Organisations When Using a SaaS Solution
Björn Lundell, Jonas Gamalielsson, Andrew Katz, Mathias Lindroth
59-72
The Importance of ICT in Local Governments: Results from a Survey on the Characterization of the ICT Function in Portugal
Luis Ramos, Mariana Lameiras, Delfina Soares, Luis Amaral
73-85
Beyond Substantive Goals – A Framework for Understanding Citizens Need and Goals in Bureaucratic Encounters
Søren Skaarup
86-102
eCommerce Platforms Evaluation Framework for Government
Boriana Rukanova, Yao-Hua Tan, Jolien Ubacht, Marcel Molenhuis, Frank Heijmann, Han Bosch, Zisis Palaskas, Hao Chen, Toni Männistö, Ade Ratnasari
103-116
Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool
Hans J. Scholl, Eric E. Holdeman
117-133

Open Data: Social and Technical Perspectives


A Typology of Municipalities’ Roles and Expected User’s Roles in Open Government Data Release and Reuse
Elisabeth Gebka, Annick Castiaux
137-152
A Digital Game to Learn About Open Data
Davide Di Staso, Fernando Kleiman, Joep Crompvoets, Marijn Janssen
153-164
Ronda: Real-Time Data Provision, Processing and Publication for Open Data
Fabian Kirstein, Dario Bacher, Vincent Bohlen, Sonja Schimmler
165-177
The Potential of BOLD in National Budget Planning: Opportunities and Challenges for Kosovo
Mentor Geci, Csaba Csáki
178-189

Smart Cities


Policy Recommendations for Promoting Touristic Attractivity from Local Government Perspective in Innovative Environments
Manuel Pedro Rodríguez Bolívar, Fabiana Roberto, Rosa Lombardi
193-204
Understanding the Factors that Affect Smart City and Community Initiatives: Lessons from Local Governments in the United States
Xiaoyi Yerden, J. Ramon Gil-Garcia, Mila Gasco-Hernandez, G. Brian Burke
205-216
The Social Representation of Smart Cities: A View from Brazil
Flavia Michelotto, Luiz Antonio Joia
217-228
Trust Factors Affecting the Adoption of E-Government for Civic Engagement
Suha Alawadhi
229-244

Data Analytics, Decision Making, and Artificial Intelligence


Applying Explainable Artificial Intelligence Techniques on Linked Open Government Data
Evangelos Kalampokis, Areti Karamanou, Konstantinos Tarabanis
247-258
A Trustable and Interoperable Decentralized Solution for Citizen-Centric and Cross-Border eGovernance: A Conceptual Approach
George Domalis, Nikos Karacapilidis, Dimitris Tsakalidis, Anastasios Giannaros
259-270
Using Business Data in Customs Risk Management: Data Quality and Data Value Perspective
Wout Hofman, Jonathan Migeotte, Mathieu Labare, Boriana Rukanova, Yao-Hua Tan
271-287
Process Automation as Enabler of Prioritized Values in Local Government – A Stakeholder Analysis
Daniel Toll, Ida Lindgren, Ulf Melin
288-300
TLV-diss: A Dissimilarity Measure for PublicAdministration Process Logs
Flavio Corradini, Caterina Luciani, Andrea Morichetta, Marco Piangerelli, Andrea Polini
301-314
Towards a Framework for the Adaptation of the Internet of Things in International Border Control Organizations
Paul Brous, Monica den Boer, Pascal Wolf
315-327

 


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